Once we got to the front desk, the clerk advised me that I would have to check out after the first night and check into another room for my second night stay.
In addition, the website never had a pop up advising the closure of both Harvey’s and Harrahs hot tubs and the CSR never mentioned it during our conversation even though I told her how much I was looking forward to sitting in the hot tub! Besides going over thoroughly all associated costs including taxes and resort fees, and asking if I’m “self” parking my car, the CSR never informed me of any fees for overnight parking. The CSR told me that Harrahs online isn’t set up for that type of reservation.
The staff and owners are well aware that this poor old hotel is in need of major renovations at the least soft renovations for the rooms/hallways/lobby.įirst off, making the room reservations online took over 40 minutes! I ended up calling and speaking to a CSR who thankfully was able to handle booking my two night room reservation which was “difficult” because I had one comp room and the other night my teacher discount was supposed to be applied. The guests that have given any positive feedback either have significantly lower standards than myself or Harrahs has beautifully renovated rooms with outstanding customer service hidden from a large percentage of the guests. I’m actually surprised that this hotel has paying guests.
